Frequently Asked Questions
Everything you need to know about your Jinx shopping experience.
What is your standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international delivery.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Which payment methods do you accept?
Jinx accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How can I track my order status?
Once your order ships, you will receive an email notification containing a tracking number and a link to our carrier's tracking page.
Are your clothing items true to size?
Most of our pieces are designed for a standard fit. We recommend checking the detailed size guide on each product page for specific measurements and fit recommendations.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.